PRIVACY POLICY
This privacy notice for Whittakers Sport and Spinal (operated by Aaron Whittaker) (“Whittakers Sport and Spinal,” “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), such as when you:
• Visit our website at www.whittakers-physio.com
• Contact us via email, phone, social media platforms (such as Facebook or Instagram), WhatsApp messages, or Post
• Attend an appointment
• Engage with us in other related ways, including any sales, marketing, or events
The types of personal information we collect
We collect and process the following information:
• Personal identifiers, contacts, and characteristics (e.g., name and contact details)
• Sensitive information related to your medical history, current health, enquiry, or treatment
• Your treatment history with us
• Information to analyse how our websites are used
How we collect your data
You directly provide us with most of the data we collect. We collect data and process data when you:
• Make an enquiry
• Book an appointment
• Share with us details of your medical history and/or current health
• Contact us via email, WhatsApp, phone, or post
• Share information in person during an appointment
• Use or view our websites via your browser’s cookies
How we use cookies
Cookies are small text files placed on your computer by websites you visit. They are widely used to make websites work, work more efficiently, and provide information to the site owners. Non-essential cookies used include:
• ga*: Google Analytics sets this cookie to store and count page views.
• _ga: Installed by Google Analytics, this cookie tracks visitor data and keeps analytics reports anonymously.
How we process your personal information
We use the information you provide to:
• Reply to your communications
• Arrange appointments
• Provide treatments, products, and services
• Provide information you have requested
• Manage your health conditions
• Manage our relationship with you and offer support
• Ask for your opinion about our organisation and services
• Publish reviews you have authored regarding our treatments, products, and services
• Comply with our legal and regulatory obligations
We may share this information with:
• Law enforcement and regulatory authorities where we are legally obliged to do so
• Social media platforms and/or review websites for the publication of news stories and reviews
• Financial organisations for payment processing
• Other medical professionals in the event of a medical emergency
Lawful basis
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
• Your consent, which you can withdraw at any time by contacting us at contact@whittakers-physio.com
• Contractual obligation
• Legal obligation
• Vital interest
Your data protection rights
Under data protection law (UK GDPR), you have rights including:
• The right to be informed about the collection and use of your personal data.
• The right of access to your personal information.
• The right to rectification of inaccurate or incomplete personal information.
• The right to erasure of your personal information in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to object to the processing of your personal information.
• The right to data portability.
• The right to object to automated decision-making and profiling.
To exercise your rights, please contact us at contact@whittakers-physio.com. There is no charge, and we will respond within one month.
How to complain
If you have concerns about our use of your personal information, you can contact us at contact@whittakers-physio.com. You can also complain to the Information Commissioner’s Office (ICO):
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Helpline: 0303 123 1113
• Website: www.ico.org.uk
Third-party websites
Our website may include links to third-party websites. This privacy notice does not extend to these websites. We are not responsible for their use of your data or cookies.
Our contact details
If you have any questions about our privacy notice or the data we hold on you, please contact us:
• Email: contact@whittakers-physio.com
• Address: 35 Belchamps Way, Hockley, Essex, SS5 4NU
Last updated: January 2025
